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Data Recovery Process

Through its Ontrack® Data Recovery services, Kroll Ontrack streamlines the data recovery process with a four-step course of action designed with you and your data in mind.

Through its Ontrack® Data Recovery services, Kroll Ontrack streamlines the data recovery process with a four-step course of action designed with you and your data in mind.

Free Quote & Consultation at 800.872.2599

From initial consultation to ongoing support, more businesses and consumers choose Ontrack Data Recovery solutions and software in any data loss situation – from simple to the most complex and catastrophic.

  • 1. Free Phone Consultation.
    • Assess data loss to determine best, most cost effective solution and pricing options
    • Provide data recovery service method and service level options
    • Review pricing options including fixed, nominal evaluation fee and price range for data recovery service
    • Deliver Service Agreement detailing service and pricing options

    Next, you decide if you'd like to proceed with pre-recovery evaluation based on the consultation.

    Upon receipt of the signed Service Agreement, Kroll Ontrack engineers begin the pre-recovery evaluation.

  • 2. Free Phone Consultation.

    Use Ontrack Online™ to track progress, status and ongoing details of your recovery service in real-time

    Analyze media and damage to determine condition of data

    Deliver an Ontrack Verifile™ diagnostic report which allows you to view a listing of your recoverable files and make an informed decision before proceeding with data recovery service

    Provide a guaranteed fixed price for data recovery service along with Recovery Service Agreement

    The consultation and evaluation process enables you to make informed decisions about your data recovery needs.

  • 3. Free Phone Consultation.
    • Start the recovery of your data upon receipt of the signed Data Recovery Services Authorization Form
    • Perform repairs and recovery of data using over 120 proprietary tools and our data recovery engineers
  • 4. Free Phone Consultation.
    • Deliver recovered data on media of choice (external hard drive, CD, DVD, tape, etc.)
    • Return recovered data within time requested based on method and service level selected by you
    • Provide simple instructions on how to access and re-install recovered data
    • Assist you throughout the process with Ontrack's world-class customer service and technical support staff

Step 1: Free Phone Consultation

During your first phone consultation, Kroll Ontrack initiates the process by assessing your data loss situation to determine the best and most cost-effective data recovery solution. We provide an overview of the data recovery process including service-level options, and review pricing options including a fixed, nominal evaluation fee and a price range for data recovery services.

Step 2: Evaluation

Kroll Ontrack provides you with comprehensive evaluation results before you decide to proceed with your data recovery. This transparent process enables you to make an informed decision and includes:

  • Use Ontrack Online to track progress, status and ongoing details of your data recovery
  • Analyzing media and damage to determine the condition of data
  • Providing a guaranteed fixed price for data recovery service along
    with a recovery service authorization form

Step 3: Data Recovery Service

Following the initial consultation and evaluation, Kroll Ontrack identifies the specific data recovery software, file recovery software, and/or RAID data recovery software required to meet your needs. Upon receipt of the signed Data Recovery Service Authorization Form, engineers perform repairs and recover data using over 120 proprietary tools.

Step 4: Project Completion

Once the recovery is complete, Kroll Ontrack provides the following:

  • Delivery of recovered data on your media of choice (hard drive or DVD)
  • The timely return of recovered data based on the selected method and service level
  • Simple instructions on how to access and re-install recovered data
  • World-class customer service and technical support staff available for assistance

 

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