Data Recovery Process

Through its Ontrack® Data Recovery services, Kroll Ontrack streamlines the data recovery process with a four-step course of action designed with you and your data in mind.

From initial consultation to ongoing support, more businesses and consumers choose Ontrack Data Recovery solutions and software in any data loss situation – from simple to the most complex and catastrophic.

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Ontrack®
Data Recovery is the world leader in data recovery services and data recovery software

Step 1: Consultation

During your first phone consultation, Kroll Ontrack initiates the process by assessing your data loss situation to determine the best and most cost-effective data recovery solution. We provide an overview of the data recovery process including service-level options, and review pricing options including fixed, nominal evaluation fee and price range for data recovery services.

Step 2: Evaluation

Kroll Ontrack provides you with comprehensive evaluation results before you decide to proceed with your data recovery. This transparent process enables you to make an informed decision and includes:

Analyzing media and damage to determine the condition of data
Delivering an Ontrack® Verifile™ Online Report of evaluation results in as little as six hours and typically within 24-48 hours depending on the selected service level
Providing a guaranteed fixed price for data
recovery service along with a recovery service authorization form

Step 3: Data Recovery

Following the initial consultation and evaluation, Kroll Ontrack identifies the specific data recovery software, file recovery software, and/or RAID data recovery software required to meet your need. Upon receipt of the signed service authorization form, engineers perform repairs and recover data using over 120 proprietary tools. Throughout the process, you can track recovery progress, status and ongoing details using the Ontrack® Online secure information center.

Step 4: Project Completion

Once the recovery is complete, Kroll Ontrack provides the following:

Delivery of recovered data on your media of choice (external hard drive, USB hard drive, DVD, tape, etc.)
The timely return of recovered data based on the selected method and service level
Simple instructions on how to access and re-install recovered data
World-class customer service and technical support staff available for assistance