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Data Recovery Methods

Kroll Ontrack offers a variety of data recovery service methods and service levels to accommodate different hardware systems and time constraints.


Following your free phone consultation and comprehensive evaluation you will be provided with an Ontrack® Verifile™ Report listing all your recoverable files. Request a quote or call 800 872 2599 to find out more about the service options below.


Service Methods

Ontrack® Data Recovery Remote Services

Remote data recovery is fast, convenient and cost effective for data loss situations when the hardware is still functioning properly.

  • Data recovery is performed remotely through a secure modem or Internet connection in as little as one hour
  • No need to ship equipment anywhere; Kroll Ontrack can provide this service to virtually every city and country in the world
  • Kroll Ontrack is the ONLY provider of this technically advanced, proprietary remote service

Request a FREE quote.

Ontrack® Data Recovery Cleanroom Services

Cleanroom services are a cost effective solution for complex and extreme situations when the hardware is not functioning properly or is damaged (e.g., unusual noises, grinding, blank screen, etc.). Designed for opening hard drives and other devices, data recovery is performed in secure Kroll Ontrack cleanroom labs in as little as 24 hours.

Ontrack® Data Recovery On-Site Services

On-site services are recommended for the most complex and sensitive data loss situations. Data recovery is performed at your location typically within 24 hours upon arrival of Ontrack Data Recovery engineers.

Ontrack® Data Recovery Specialized Recovery Services

  • Data recovery service for your proprietary and/or highly complex enterprise-level systems
  • Our R&D team works with your developers or IT staff to create specialized recovery tools to extract your lost data
  • Kroll Ontrack is the only data recovery provider that offers custom-designed recovery solutions for proprietary systems


Service Levels

Kroll Ontrack offers several data recovery service levels to accommodate every situation, budget and urgency. Turnaround times are dependent on the complexity of the data loss. The table below reflects typical or average turnaround times.

Service Level¹ Evaluation Report¹, Data Recovery and Return²


3 -7 business days


2 - 3 business days


24 hours


24 hours

¹ Evaluation Report - Engineers analyze your media, determine the condition of the data and provide you with an online report showing all recoverable files BEFORE making decisions to proceed with a data recovery service.

² Return - After your data is recovered, it's returned on the media of your choice (hard drive, CD, DVD, tape, USB drive).

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