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Hard Drive Recovery

Thousands of IT professionals and technology users trust Kroll Ontrack to recover hard drive data and restore seemingly unrecoverable hard drive files .

Lost data can usually be recovered immediately regardless of whether the hard drive has crashed, been damaged or experienced a natural disaster.

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Additionally, as part of our standard hard drive data recovery service, we provide an Ontrack® Verifile™ diagnostic report of the recoverable data, allowing you to make an informed decision before purchasing an actual recovery. Once the recovery is authorized, you can use the Ontrack Online Customer Portal to view the status and progress of your job in real time.

Through its Ontrack® Data Recovery services , Kroll Ontrack offers world-leading solutions and multiple data recovery service options for virtually all types of hard drive recovery and hard disk recovery:

  • Any interface: (IDE, EIDE), Serial ATA (SATA), SCSI, SAS, and Fibre Channel;
  • Any combination of drives: single hard drive or multiple RAID drives; and
  • Any make, model or brand.

Why Do Hard Drives Lose Data?

Ontrack Data Recovery engineers classify hard drive data loss in two categories:
  • Logical failure -- the hard drive is in working order but some files or data cannot be accessed for logical reasons such as a lost partition or accidental reformatting; and 
  • Mechanical failure -- the hard drive is not functioning. The most common causes are head crashes and motor failures.

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What Causes Hard Drive Failure?

The list of incidents causing hard drive failures and subsequent data loss includes, but is not limited to, human error, power surges, overwriting, physical damage, natural disasters and viruses.

How Ontrack Hard Drive Recovery Services Help to Retrieve Hard Drive Data From any Hard Drive Failure

Hard drive data recovery and file recovery involves more than just replacing parts. Ontrack Data Recovery engineers use cutting-edge recovery tools and proprietary processes to ensure the most successful outcome – the result of continual investment in R&D and more than 20 years of experience. Sample professional tools and techniques include:

  • Cleanroom Environment: Hard disk recoveries related to mechanical failure are performed in dust-free cleanroom environments where they are carefully dismounted, examined and processed.
  • Drive Imaging: Damaged or failed hard drives are imaged to a working environment, providing the most complete data recovery possible.
  • Proprietary Tools: When there is physical media damage, Ontrack Data Recovery tools can read around the damaged area.

Note: Trying this on your own or through an inexperienced data recovery provider may lead to further damage to the drive.

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