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Mobile Device & Memory Card Recovery

For more than 20 years, Kroll Ontrack has been one of the most trusted data recovery providers in the industry.

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Based on that trust, customers now rely on Ontrack® Data Recovery services for their mobile device and Flash memory card recovery.

Additionally, as part of our standard service, we provide an Ontrack® Verifile™ diagnostic report of the recoverable data, allowing you to make an informed decision before purchasing an actual recovery. Once the recovery is authorized, you can use the Ontrack Online Customer Portal to view the status and progress of your job in real time.

Mobile Device & Memory Card Recovery Services

Ontrack Data Recovery services offer multiple data recovery service options for mobile device and memory card recovery. The list below highlights just a few examples of recoverable data sources:

Smart Phones
& Mobile Phones
Digital Cameras
& Digital Players
Memory Cards
& Flash Drives
  • BlackBerry recovery
  • iPod, iPad recovery
  • SD Media recovery (mini, micro)
  • iPhone recovery
  • MP3 player recovery
  • SmartMedia recovery
  • Droid recovery
  • Digital camera recovery
  • xD Media recovery
  • Palm recovery
  • Compact Flash recovery
  • Pocket PC/WinCE recovery
  • USB Flash Drive recovery
  • Memory Stick recovery
  • PC Cards (PCMCIA) recovery

Why Do Mobile, Handheld & Memory Card Devices Lose Data?

There are two possible causes of data loss:

  • Logical failure – The mobile device is in working order but some files or data cannot be accessed for logical reasons such as accidental deletion, overwriting, reformatting, lost volume, or software corruption
  • Physical damage –The mobile device is not functioning due to overheating, dropping, liquid damage, abuse, normal wear and tear, or other destructive and accidental means of damage

What Causes Mobile, Handheld, & Memory Card Device Failure?

Device failure can be caused by a variety of factors, including:

  • System crashes
  • Viruses
  • Power surges
  • Natural disasters (floods, fires, hurricanes)
  • Corruption
  • Hardware failure
  • And many more data recovery disasters

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Recovery Solutions for Mobile Device & Memory Card Data Loss

Mobile device and memory card data recovery is much more than simply replacing parts. Trust the dedicated R&D staff at Kroll Ontrack and the depth of our experience to ensure the latest mobile device data recovery technology.

Depending on the condition of the media or the reason for data loss, your data recovery may require specialized treatment such as:

  • In case of a physical failure, data recovery for smart phones, handhelds, pocket pc or USB Flash drives are performed by expert trained engineers in specialized facilities as needed, including dust-free cleanroom lab environments.
  • If the media is not damaged, Ontrack Data Recovery engineers can recover data through our remote data recovery process.
  • If there is electrical failure, Ontrack Data Recovery services include dedicated staff and tools to repair or work around electrical failures, a common cause of data loss.