RAID Recovery

Hard drive data recovery becomes more complicated when multiple failed drives are a part of a RAID array.

Additionally, as part of our standard service, we provide an Ontrack® Verifile™ diagnostic report of the recoverable data, allowing you to make an informed decision before purchasing an actual recovery. Once the recovery is authorized, you can use the Ontrack® Online secure information center to view the status and progress of your job in real time.

RAID Recovery Services

With more than 20 years of data recovery experience and nearly 200 Ontrack Data Recovery engineers worldwide, Kroll Ontrack has the capacity and technical expertise required to solve complex, technically challenging RAID recoveries.

Ontrack Data Recovery services use advanced data recovery tools and techniques to repair, recover and rebuild inaccessible data from all types of RAID systems and situations such as:

• Any RAID level, RAID controller or RAID architecture
• Any hard drive type, make or model
• All causes of data loss -- from simple to the most complex and catastrophic data loss situations, including data loss resulting from human error, natural disasters, power loss or surge, logical or mechanical failures and viruses.

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Attempting to recover a RAID without an experienced data recovery specialist can put your critical data at further risk.  When hardware malfunction is a component of the problem, permanent destruction of data can occur with failed recovery attempts.

RAID Usage Tips

• Never replace a failed drive with a drive that was part of a previous RAID system; always zero out the replacement drive before using
• If a drive is making unusual mechanical noises, turn it off immediately and get assistance
• Have a valid backup before making hardware or software changes
• Label the drives with their position in a RAID array
• Do not run volume repair utilities on suspected bad drives
• Do not run defragmenter utilities on suspected bad drives
• In a power loss situation with a RAID array, if the file system looks suspicious, or is un-mountable, or the data is inaccessible after power is restored, do not run volume repair utilities

Due to the highly technical nature of RAID recoveries, an important step to take when choosing a data recovery provider is to ensure that the provider has the capacity to take on large and highly complex recovery jobs. Many data recovery providers do not have enough resources or expertise to handle a successful RAID recovery.

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