Tape Recovery

Recovering data from tape can usually be done immediately, whether you have lost tape data due to software problems or backup failures, overwritten tape media, experienced a tape drive failure, or have physical tape damage.

Free Quote & Consultation at 800.872.2599

As part of our standard service, we provide an Ontrack® Verifile™ diagnostic report of the recoverable data, allowing you to make an informed decision before purchasing an actual recovery. Once the recovery is authorized, you can use the Ontrack Online Customer Portal to view the status and progress of your job in real time.

Tape Recovery Services

Offering world leading data recovery solutions for tape media recovery, Ontrack® Data Recovery engineers recover data from all legacy tape architectures and media formats:

  • LTO formats including LTO1, LTO2, LTO3, LTO4, LTO5, LTO6
  • Super DLT, DLT8000, DLT7000, DLT II, DLT III, DLT IV, TK50/TK70
  • Sony® AIT, AIT2 and AIT3
  • Travan® Data Cartridge
  • 1/2" Open Reel and Cartridges such as 7-track,
    9-track, 3480, 3490, 3570, 3590, 9840
  • DC2000 mini data cartridge
  • And many more....

Backup Software Recovery Services

We often recover data from enterprise data protection products designed for large-scale, high-technology environments.

Recoverable enterprise data protection products

ARCserv NetBackup
Backup Exec Microsoft Backup
Backup Express Retrospect
CommVault Tapeware
Cpio Tar
Data Protector Tivoli
Dump UltracBac

Causes of Tape Failure and Data Loss

  • Corruption: operational error, expired tapes, mishandling of the tape or accidental overwrites caused by inserting or partially formatting the wrong tape
  • Physical damage: broken tapes, dirty drives and damage caused by fire, flood or other natural disaster
  • Software upgrades: inability for data on tape to be read by new application or servers

Tape Recovery Process

Data recovery for tape media is much more than simply replacing parts. For more than 20 years, the dedicated Ontrack Data Recovery R&D staff at Kroll Ontrack has been building and improving upon cutting-edge tape recovery tools and data recovery processes.

  • Tape recoveries are performed in dust-free cleanroom environments
  • Tapes and tape drives are carefully dismounted, examined and processed
  • When there is physical media damage, proprietary tools can read around the damaged area to recover your tape data successfully
  • Tapes are imaged in order to quickly obtain a copy of the data from the failing tape, ensuring the most complete data recovery is possible and recovered data is transferred to the new system

Note: Attempting to recover tape data on your own, or through an inexperienced data recovery provider, may lead to further damage. Select a data recovery provider with the resources, expertise and experience you can trust.