A Digital Media Recovery Success Story

I have had compact flash cards and HDD drives with sensitive photography data crash in the past, but have never been able to recover the lost data to my satisfaction. Recently, a similar situation occurred so I decided to try our partner, Ontrack Data Recovery.

I contacted Ontrack Data Recovery and told my partner representative about a 1GB Microdrive that had some physical errors, leaving hundreds of pictures inaccessible. The Ontrack representative instructed me to send him the damaged device and to let Ontrack perform diagnostics to determine if the data was recoverable. I immediately sent my Microdrive to Ontrack's engineers, but expected several days of waiting before a report with any progress.

I contacted my partner rep at 10 am the next morning and was told my device was already being processed. After only two hours, I received another phone call with the results of the diagnostics and an option for the type of media in which I wanted the data returned (Cds or DVDs).

By 2 pm that day, my partner rep called me back and confirmed completion of a successful recovery, also informing me that my data and device would be shipped back the next day. The total time taken from receiving the device until completion of recovery was only 4 hours. Needless to say, I was impressed. The speed at which the service was performed makes it very valuable and unique to my experience, in particular the prompt and helpful service provided by my partner representative. I have contacted other data recovery companies online in the past, requesting estimates for my CF devices. It took most of them 2-3 days to reply with an estimate for service that would take 3-4 days from the time they received my broken devices.

If you need to save your data and want fast, high-quality results, you should really consider contacting Ontrack Data Recovery.

Edmond Bollo
Seagate


A Digital Media Recovery Success Story | Kroll Ontrack