Home : Support


Kroll Ontrack is dedicated to providing our customers with premium service and unmatched customer support - offering multiple online tools and dedicated phone and e-mail contacts to address your every need.

User Guide & Manuals

Provides more specifics about our Ontrack PowerControls software. If you are looking for other user guides, please contact your Kroll Ontrack respresentative.

Software Support

Lists contact information for technical questions and general inquiries. If you are looking for international contact information, please see Contact Us.

Media Shipping Instructions

Provides shipping and paperwork tips for customers sending in media for data recovery. Following these tips helps to streamline the process and avoid clerical delays.

How to Restore My Recovered Files

If your data is recovered, review this section to understand the necessary preparation and specific restoration steps based on the media type containing your recovered data.