Support

Kroll Ontrack is dedicated to providing our customers with premium service and unmatched customer support - offering multiple online tools and dedicated phone and e-mail contacts to address your every need.

• User Guide & Manuals provide more specifics about our Ontrack PowerControls software. If you are looking for other user guides, please contact your Kroll Ontrack respresentative.



• Software Support lists contact information for technical questions and general inquiries. If you are looking for international contact information, please see Contact Us.



• Licensing Options outlines the choices to consider when licensing your Ontrack PowerControls software in a Microsoft Exchange or Microsoft SharePoint environment.



• Media Shipping Instructions provide shipping and paperwork tips for customers sending in media for data recovery. Following these tips helps to streamline the process and avoid clerical delays.



• If your data is recovered, review How to Restore My Recovered Files to understand the necessary preparation and specific restoration steps, based on the media type containing your recovered data.