Friday, May 3, 2002

Ontrack offers discounts, data recovery tips to Maryland tornado victims

MINNEAPOLIS – May 3, 2002 – Data loss often occurs when it's least expected -- as a result of a blackout, flood, or natural disaster. Yet even if business plans, financial spreadsheets or important emails are “lost” or appear to be “gone,” they are most likely recoverable if the appropriate steps are taken. The recent tornados in Maryland have caused damage to many hard drives and servers, resulting in the apparent loss of valuable data. But much data thought to be unrecoverable can indeed be salvaged once the media goes through professional servicing. ONTRACK Data International, Inc. (NASDAQ: ONDI), is offering free diagnostic advice and service discounts of 20 percent on its standard-level data recovery services to those at risk of losing data due to the recent tornados in Maryland.

Ontrack recommends that companies fearing loss of their vital information review the following tips before assuming that the damage is permanent:

  • Never assume that data is unrecoverable, no matter what it has been through;
  • Send the storage media to a professional data recovery facility as soon as possible;
  • Do not shake, disassemble or attempt to clean any hard drive or server that has been damaged;
  • Never attempt to dry water-damaged media by opening it or exposing it to heat - such as that from a hair-dryer;
  • Do not attempt to freeze-dry media;
  • Do not attempt to operate visibly damaged devices;
  • Do not use common software utility programs on broken or water-damaged devices.

"It's true that most data is often recoverable, so it is important to get damaged data storage media into the hands of professionals as soon as possible, and to remember not to panic," said Greg Olson, VP of data recovery for Ontrack. "People are just beginning to realize the need to implement solid disaster recovery plans so, when a disaster strikes, they are ready and know what to do to protect their valuable data."

Maryland residents interested in Ontrack's advice and service discounts should contact Ontrack via their Web site at http://www.ontrack.com or by calling 800-872-2599 or 703-821-8101.

About Ontrack

Ontrack provides software and service solutions that help customers manage, recover and discover their valuable data. Using its proprietary tools and techniques, Ontrack can recover lost or corrupted data from virtually all operating systems and types of storage devices through its do-it-yourself, remote and in-lab capabilities. Ontrack DataTrail™ electronic discovery solutions help companies, law firms and federal agencies quickly and cost-effectively recover electronic information for use in legal matters. Ontrack also offers award-winning PC utility software programs and services to help prevent critical data loss through a broad line of problem-solving, file-management and productivity utilities. Ontrack can be reached online at http://www.ontrack.com or by calling 800-872-2599. In addition to its Minneapolis headquarters, Ontrack operates other locations in Los Angeles, CA; Boulder, CO; Washington, D.C.; New York, NY; London, England; Paris, France; Stuttgart, Germany; Milan, Italy; Lugano, Switzerland; and Madrid, Spain. Ontrack also makes its data recovery services available in Tokyo, Japan through its strategic alliance with Y-E Data, and in Katowice, Poland through its alliance with MBM Komputer.