Tuesday, May 17, 2005

Ontrack data recovery opens Toronto facility to provide localized, 24/7 service to Canadian customers

MINNEAPOLIS – May 17, 2005 – Due to the growing demand for data recovery solutions in Canada, Ontrack Data Recovery™, the industry’s largest, most experienced and technologically advanced provider of data recovery products and services, has opened a new facility in Toronto, Ontario. The new facility, complete with full-service recovery laboratory and cleanroom, will provide more expedient and cost-effective service for its Canadian customers by processing recovery jobs in country.

“With more engineers and a full service recovery lab, this expansion significantly enhances Ontrack’s ability to provide maximum recovery in a minimal amount of time to our growing Canadian customer base – a customer base that grew 24 percent in 2004 alone,” said Todd Johnson, vice president of Data Recovery Operations for Ontrack Data Recovery. “Ontrack has successfully introduced our data recovery services to many locations around the globe and we anticipate continued success in helping businesses and computer users in Canada address the crisis of computer data loss.”

By opening its first Canadian facility, Ontrack Data Recovery becomes the only data recovery company in Canada to offer a full suite of recovery solutions enabling recovery anywhere, anytime from virtually any operating system, storage or media type and cause of data loss. The Company’s recovery solutions include Remote Data Recovery™ service, In-Lab and On-site service, ‘Do-it-Yourself’ software, partner program, and a full pre-service evaluation package.

Full Range of Data Recovery Solutions

Ontrack Data Recovery now operates 17 worldwide locations featuring customer support in 11 languages. With an annual R&D investment of more than $12.5 million (CAD), Ontrack invests in technology and techniques to speed recovery times and enhance recovery capabilities. Data recovery products and service solutions currently offered include:

  • Remote Data Recovery™ – Ontrack’s Remote Data Recovery service uses technology and trained engineers to recover data straight from the customer’s server, desktop or laptop through a modem or Internet connection. There is no need to dismantle and ship the system or hardware for service – qualified engineers can perform data recovery in as little as two hours.

  • In-Lab Recovery – Ontrack’s In-Lab Recovery services rely on highly trained engineers and cleanroom technology to assess and recover data in one of its service labs. With the most complete service options available, Ontrack is proud to maintain an unsurpassed data recovery success rate.
  • On-Site Recovery – For the most critical of situations, Ontrack Data Recovery offers On-Site Recovery service, providing customers on-site access to a team of data recovery engineers. Teams are standing by for deployment worldwide to solve mission critical data loss situations.
  • Data Recovery software – Ontrack offers the industry’s highest quality and most cost-effective do-it-yourself software solutions for almost any data loss situation – covering servers, desktops or laptops for all media, operating systems and file types.
Partner Program
Ontrack Data Recovery also offers a seamless data recovery plan for companies of any size through its data recovery partner program. This support program allows companies to respond to critical situations directly for their organizations or for their customers while maintaining business continuity. The program offers fast and convenient access to more than 100 engineers worldwide, data recovery discounts, leading technology recommended by major OEM manufacturers, data recovery tools and an efficient, streamlined process for retrieving data.

Full Pre-Service Evaluation Package
Many data recovery companies promote “free evaluations” that don’t include an evaluation report, which forces customers to commit to a recovery cost without knowing exactly what, if any, data can be recovered. For a small fee, Ontrack’s evaluation package includes a comprehensive evaluation report documenting recoverable and non-recoverable data, providing the customer with information to make a confident and educated decision about their recovery options– whether or not to attempt recovery – before committing to any additional charges. If the data is not present, or is no longer required by the customer, they can simply elect to stop the service with no additional financial commitment.

“With so many data recovery companies advertising ‘free evaluations’ it’s more important than ever to work with an experienced, responsive and reputable company that is crystal clear with regard to what they will deliver after the initial evaluation stage is complete.” said Johnson. “When data is lost, time is of the essence. The last thing customers need is a misleading claim that ends up costing them valuable time and money.”

Ontrack Data Recovery’s Toronto office is located at 155 Gordon Baker Road, Toronto, Ontario M2H 3N7 and may be reached by telephone at 1-416-491-1650. For more information about Ontrack Data Recovery, Canadian customers can visit Ontrack’s Web site at www.ontrackdatarecovery.ca or call Ontrack’s 24-hour service line at 1-800-872-2599.

About Ontrack Data Recovery
Ontrack Data Recovery (www.ontrack.com) is the largest, most experienced and technologically advanced provider of data recovery products and services worldwide. Ontrack is able to recover lost or corrupted data from virtually all operating systems and types of storage devices through its do-it-yourself, remote and in-lab capabilities, using its hundreds of proprietary tools and techniques. Ontrack Data Recovery in Canada is a division of Kroll Ontrack Canada Co. Kroll Ontrack Canada Co. is a subsidiary of Kroll Ontrack Inc., a technology services subsidiary of Kroll Inc., the global risk consulting company.