Tuesday, August 22, 2006

Texas doesn’t mess with data loss: Kroll opens an Ontrack data recovery facility in Houston to provide more localized, 24/7 service to Texas customers

MINNEAPOLIS – August 22, 2006 - Due to the growing demand for data recovery service in Texas, Kroll has opened a full-service Ontrack Data Recovery™ facility in Houston, the second office offering data recovery services in Texas along with a location in Austin. With this new facility, complete with a recovery laboratory and cleanroom, Ontrack Data Recovery will provide more expedient and cost-effective service to local customers by processing recovery jobs in state.

“Because data recovery is a mission-critical business requiring 24/7 service, it is imperative that customers receive the highest quality and results in the fastest turn around time possible,” said Todd Johnson, vice president of Operations for Ontrack Data Recovery. “With quality customer service being our top priority, our goal is to respond to our customers’ needs with market-specific solutions. Having a physical presence in Texas helps us address those needs.”

With the widest range of data recovery services and software solutions in the industry, Ontrack Data Recovery helps business customers and end users protect, save and recover important data. Adding a location in Houston gives Texas customers access to the industry’s largest team of data recovery engineers who have the experience, resources and ability to handle all operating systems and media types, including legacy and leading edge environments. Ontrack customers also benefit from dedicated, 24/7 customer service – and the ability to check the status of their recovery in real time utilizing Ontrack Online™, an industry-unique online information tool that provides customers with continuous, real-time progress updates on their data recovery service.

“Our data is our most valuable asset, so it’s crucial that we have solutions to address any data loss problems quickly, securely and effectively,” said Wade E. Friddle of BMC software, a leading provider of enterprise management solutions headquartered in Houston. “Having Ontrack Data Recovery as an in-state resource allows us to respond to internal customers much faster, providing them with industry-leading technology that helps our business run more efficiently.”

Full Range of Data Recovery Solutions

Kroll now operates Ontrack Data Recovery facilities in more than 21 countries, including five locations in the US that feature cleanrooms – work areas in which the air quality, temperature and humidity are highly regulated – to protect sensitive equipment from contamination. With more than 150 engineers worldwide, Ontrack invests in technology and techniques to speed recovery times and enhance recovery capabilities. Ontrack’s full suite of data recovery products and service solutions include:

  • In-Lab Recovery – Ontrack’s In-Lab Recovery services rely on highly trained engineers and cleanroom technology to assess and recover data in one of its service labs. With the most complete service options available, Ontrack is proud to maintain an unsurpassed data recovery success rate.
  • Remote Data Recovery™ – Ontrack’s Remote Data Recovery service uses technology and trained engineers to recover data straight from the customer’s server, desktop or laptop through a modem or Internet connection. There is no need to dismantle and ship the system or hardware for service – qualified engineers can perform data recovery in as little as two hours.
  • On-Site Recovery – For the most critical of situations, Ontrack Data Recovery offers On-Site Recovery service, providing customers on-site access to a team of data recovery engineers. Teams are standing by for deployment worldwide to solve mission critical data loss situations.
  • Data Recovery software – Ontrack offers the industry’s highest quality and most cost-effective do-it-yourself software solutions for almost any data loss situation – covering servers, desktops or laptops for all media, operating systems and file types.

Partner Program

Ontrack Data Recovery also offers a seamless data recovery plan for companies of any size through its data recovery partner program. This support program allows companies to respond to critical situations directly for their organizations or for their customers while maintaining business continuity. The program offers fast and convenient access to more than 150 engineers worldwide, data recovery discounts, leading technology recommended by major OEM manufacturers, data recovery tools and an efficient, streamlined process for retrieving data.

Full Pre-Service Evaluation Package

Many data recovery companies promote “free evaluations” that don’t include an evaluation report, which forces customers to commit to a recovery cost without knowing exactly what, if any, data can be recovered. For a small investment, Ontrack’s evaluation package includes a comprehensive evaluation report documenting recoverable and non-recoverable data, providing the customer with information to make a confident and educated decision about their recovery options– whether or not to attempt recovery – before committing to any additional charges. If the data is not present, or is no longer required by the customer, they can simply elect to stop the service with no additional financial commitment.

“With so many data recovery companies advertising ‘free evaluations’ it’s more important than ever to work with an experienced, responsive and reputable company that is crystal clear with regard to what they will deliver after the initial evaluation stage is complete.” said Johnson. “When data is lost, time is of the essence. The last thing customers need is a misleading claim that ends up costing them valuable time and money.”

The new Houston office offering Ontrack Data Recovery solutions is located at 3955 World Houston Parkway, Building 15, Suite 110, Houston, TX 77032 and may be reached by telephone at (281) 227-8024. For more information about Ontrack Data Recovery, customers can visit Ontrack’s Web site at www.ontrack.com or call Ontrack’s 24-hour service line at 1-800-872-2599.

About Kroll and Ontrack Data Recovery

Kroll (www.kroll.com), the world's leading risk consulting company, provides a broad range of investigative, intelligence, financial, security and technology services to help clients reduce risks, solve problems and capitalize on opportunities. Headquartered in New York with offices in more than 65 cities in over 25 countries, Kroll has a multidisciplinary corps of more than 3,900 employees and serves a global clientele of law firms, financial institutions, corporations, non-profit institutions, government agencies, and individuals.

Ontrack Data Recovery is the largest, most experienced and technologically advanced provider of data recovery products and services worldwide. Ontrack is able to recover lost or corrupted data from virtually all operating systems and types of storage devices through its do-it-yourself, remote and in-lab capabilities, using its hundreds of proprietary tools and techniques.