Tuesday, February 19, 2008

Kroll Ontrack announces list of common hard drive revival mistakes to help individuals maximize data recovery success

Minneapolis – Feb. 19, 2008 – Kroll Ontrack®, a leading provider of data recovery and legal technologies products and services , estimates that 30 percent of non-recoverable jobs are the result of human error rather than machine malfunctions. In order to help individuals avoid recovery pitfalls , the company has compiled a list of common mistakes end users commit following a hard drive failure. While Kroll Ontrack can perform recoveries in a number of situations and on virtually any type of operating systems, media and storage devices , avoiding these common blunders can increase the chance of a successful data recovery in your next data loss situation.

  • The user decides they need to completely wipe their drive and restore their data using their backup because they’ve experienced a data loss situation. A complete reformat and reinstall is performed, only for the user to realize their backup a.) does not work, or b.) is not current. Because the original drive data was wiped, there is little hope of getting back the lost data the user was trying to locate in the first place. To avoid this error, individuals should test their backups by restoring their data to an alternate location before assuming the backup is sound.
  • When a non-working drive no longer spins, the user’s attempts to buy a like drive and swap out what he/she believes to be the non-working part with a part from the newly purchased drive. Because current hard drive parts contain drive-specific information, this act does not fix the drive malfunction since the new part is not programmed to “talk” to the drive’s original parts. In this situation, Kroll Ontrack recommends seeking recovery assistance from a reputable data recovery provider.
  • Similar to the situation listed above, the user believes the head of the drive is stuck because he/she doesn’t hear the drive spinning. In an attempt to perform a “quick fix,” the user removes the drive and bangs it against his/her desk, creating physical damage to the drive and potentially rendering some data unrecoverable because the head of the drive can actually scratch the platters when it is shaken or tapped. While there are many reasons (electronic failure, power outage, etc.) why a hard drive head stops working, it is certain that shaking the drive won’t address any of these issues.
  • A hard drive is water logged in either a flood situation or because a glass of liquid was spilled on it. Referencing a common data recovery myth, the user attempts to remedy the situation by using a hair dryer, further damaging the drive. In water damage scenarios, it is recommended that the individual keep the drive in its wet state and send it in for recovery. This will maximize the chances of recovery success, as drying a drive adheres the liquid to the drive.
  • The user opts to utilize an operating system failure program such as CHKDSK, Mac Disk Utility or FSCK in order to remedy what he/she believes to be an operating error. If the drive is physically damaged and the user runs the program, it will further damage the drive making recovery more difficult than if the user simply turned off the computer and called an expert at the onset of the issue. In this case, the user should run the system failure program in “safe mode.” Running the program in safe mode will allow the program to report on the condition of the system without actually attempting to fix it, thus enabling the user to determine how to proceed.

“It is a known fact that every hard drive is going to fail at some point. It is what the user does after the drive fails that can hinder the recovery,” said Jim Reinert, vice president of data recovery and software products for Kroll Ontrack. “ With more valuable information being stored on hard drives than ever before, it is critical that individuals understand what not to do when they experience a data loss situation. If you’re uncertain about how to proceed following a data loss situation, it is best to call an experienced, reputable data recovery provider before proceeding. It is worth calling a data recovery provider the next time you are in a bind, as some will provide free consultations regarding your situation.”

Through its Ontrack® Data Recovery products and services, Kroll Ontrack is the largest, most experienced and technologically advanced provider of data recovery products and services worldwide. Using its hundreds of proprietary tools and techniques, Ontrack Data Recovery helps businesses and consumers recover lost or corrupted data from all types of operating systems and media and storage devices through its do-it-yourself, remote and in-lab capabilities.

About Kroll Ontrack Inc.

Kroll Ontrack provides technology-driven services and software to help legal, corporate and government entities as well as consumers recover, search, analyze, produce and present data efficiently and cost-effectively. In addition to its award-winning suite of software, Kroll Ontrack provides data recovery, advanced search, paper and electronic discovery, computer forensics, ESI consulting, and trial consulting and presentation services. Kroll Ontrack is a technology services division of Kroll Inc., the global risk consulting company. For more information about Kroll Ontrack and its offerings please visit: www.krollontrack.com; www.ontrackdatarecovery.com; www.engeniumsearch.com; www.trialgraphix.com.