Monday, March 10, 1997

Ontrack® offers data recovery services and data protection tips to victims of Southern U.S. floods

Ontrack Data International, Inc. (Nasdaq: ONDI),  the world's leading data recovery service, today announced that it will offer data recovery services to victims of the recent floods in the southern United States.  To recognize its concern for storm victims,  Ontrack will donate 10% of the revenues generated from flood-related data recoveries to the customers local Red Cross chapter.

When computer users affected by the floods are unable to access their data and suspect flood damage, their first course of action should be to contact a professional data recovery service.  Flood waters harm the data stored on hard disk drives and other storage devices in two primary ways.  First, they cause electrical damage, which makes data inaccessible to the user.  Secondly, when hard drives are submerged in water for an extended period of time, water often leaks through the drive seal, spreading dirt and other contaminants onto the platters, the area where data is stored.  

When contaminants are introduced inside a hard disk drive, data stored on those platters is at a high risk for loss, observes Don Gardner, Ontrack engineering manager.  Data storage is a fragile science.  When water damage occurs, drives should only be worked on by a data recovery expert in a protected clean room environment to ensure the highest recovery success rate possible.  (See Appendix for more data protection tips).

Ontrack Data International, Inc. is a leading vendor of services and software designed to maximize the integrity and security of hard disk drive data.  An Ontrack wholly-owned subsidiary, Ontrack Data Recovery, Inc., specializes in recovering lost or corrupted data from any hard drive or alternative storage device that has fallen victim to a hardware or system malfunction, human error, computer virus, natural disaster or computer crime. Understanding that time is critical,  Ontrack offers emergency, weekend, on-site and priority service to help users avoid expensive downtime. Ontrack is headquartered at 6321 Bury Drive, Minneapolis, Minnesota 55346, and can be reached by phone at 800-872-2599 (612-937-5161) and via the Internet at  In addition to its Minneapolis location, Ontrack also operates data recovery labs in Los Angeles, Washington, D.C., Tokyo, London and Stuttgart.


Ontrack offers the following data protection tips for flood victims.

1.)  Never assume that data is unrecoverable - no matter what it has been through.

2.)  Send the media to a professional data recovery facility as soon as possible.  

3.)  Do not shake or remove the cover on the hard drive or assembly.  

4.)  Do not attempt to dry water-damaged media by opening it or exposing it to heat.  Do not attempt to freeze dry media.

5.)  Do not attempt to operate visibly damaged media.  Caution:  In the case of flooding, waiting for the media to dry out and then attempting to operate it on your own is the worst thing you can do.

6.)  Do not attempt to clean the media yourself.  Contaminated media requires immediate and thorough cleaning, which should only be done using proper chemical solutions in a clean room.  In fact, Ontrack prefers to receive flood-damaged media in its clean room before it has had the chance to dry out.

7.)  Do not attempt to recover data with commonly available utility software programs.