Monday, February 9, 1998

Ontrack offers hope for instant data-loss relief with service that rescues data by phone

Ontrack® (Nasdaq: ONDI), the world leader in data recovery, is now restoring PC users’ lost data without taking hard disks “back to the shop” for repairs. A groundbreaking new service, Remote Data Recovery (RDR), lets Ontrack rescue data on modem-equipped PCs by phone, using techniques previously employed only in its 7 data-recovery labs around the world. With RDR, any location with a phone – from a hotel room, to an airport lobby, to a home office – becomes an extension of the Ontrack lab network.

“Ontrack knows there’s never a good time for a data loss, and there’s no such thing as ‘too soon’ for a data recovery,” said Michael Rogers, CEO and chairman of Ontrack. “RDR enables us to restore certain types of data losses in as little as an hour – and spares our customers the expense and time required to ship us their drives for recovery.”

Patent-pending RDR works in conjunction with Ontrack Data Advisor™, easy-to-use freeware diagnostic software. Users can run Data Advisor any time to test and analyze file systems and structures, system memory, and the hard drive’s ability to read stored data. When a loss occurs -- even when a system won’t boot -- Data Advisor can be used to diagnose the problem quickly and provide recommendations on how to proceed – including Remote Data Recovery, when appropriate.

RDR can solve many non-hardware related problems, including some caused by viruses, corrupted file structures, and software malfunctions. (Other problems, including hardware malfunctions, may require traditional data recovery methods.) If Data Advisor recommends RDR, it gives users the option of automatically establishing a dialup connection to Ontrack and uploading the diagnostic test results. An experienced Ontrack data recovery engineer from the new Remote Data Recovery team uses those results to formulate a data recovery strategy, then phones the user to explain the situation. After providing an estimate of how long the process will take and quoting a price for the work, the engineer gives the user a choice of proceeding with remote recovery.

Ontrack began performing Remote Data Recovery on a limited basis in January 1998, and the service has already restored mission-critical files to satisfied customers from a variety of industries: An international executive’s business presentation vanished from a laptop at the Nagano Games but was restored via RDR in time for a high-stakes meeting. A panicked programmer for a small public utility avoided meltdown when Ontracksalvaged his boss’s critical files. A national construction firm was spared having to re-create months of compliance-record keeping on a $70 million government project. From critical sales records to irreplaceable personal-contact lists, RDR restored the lost data faster than any other available method.

The amount of time required for Remote Data Recovery and the cost of the service vary according to the nature of the data loss, the capacity of the drive, and the speed of the dialup connection. Typical recovery times range from 30 minutes to two hours, for a 28.8 kbps connection. Pricing for RDR is quoted on a case-by-case basis based on the severity of the data loss, and is comparable with Ontrack standard data-recovery costs. For a typical drive with a capacity of 2 GB or less, RDR pricing would range from $400 to $1,200, including a non-refundable $100 diagnostic fee.

Data Advisor will soon offer virus detection as well as diagnostic capabilities for users of DOS, Windows, Windows 95, Windows NT and OS/2. Data Advisor will be distributed by leading computer vendors, hard-disk manufacturers, and system-maintenance contractors, and is currently available by calling Ontrack at 800-872-2599 or as a free download from the Ontrack Web site (

Ontrack Data International, Inc., the world leader in data recovery, specializes in software and services that help computer users protect their valuable data and recover lost data. Ontrack uses hundreds of proprietary tools and techniques to recover lost or corrupted data from any storage device and operating system. Ontrack can be reached through its World Wide Web site at or by calling 800-872-2599. In addition to its Minneapolis headquarters, Ontrack operates data recovery labs in Los Angeles, San Jose, Washington, D.C., Tokyo, London and Stuttgart.###