Wednesday, March 10, 1999

Ontrack offers Remote Data Recovery™ service for Windows NT environments

ONTRACK Data International, Inc., the world leader in data recovery services, today announced availability of Remote Data Recovery services for the Windows NT operating system. The service allows companies utilizing Windows NT workstations or servers to quickly and cost-effectively recover software-related data loss situations over a standard phone link.
“Until now, recovering lost data from an NT-based computer required shipping out the storage device or bringing a technician on-site,” said Mike Rogers, CEO of Ontrack. “Windows NT users now can recover from many data loss situations through the use of a modem.”
RDR™ is an exclusive patent-pending service that enables Ontrack engineers to recover a company's data via modem in a timely manner without the hassle of removing the computer from its desktop or bringing the server down. Within one hour of being notified of a data loss, Ontrack engineers can identify the problem and give users an estimated cost to retrieve the missing data. Data is then recovered within a matter of hours, while a typical in-lab data recovery can take 2-5 days.
“Most people simply can't believe that remote data recovery is possible,” Rogers said. “There is also often a misconception that data can't be recovered if the user can't boot to their computer. We've shown time and time again that not only is it possible, but it's also cost-effective, timely and practical.”
Ontrack introduced the RDR service for the DOS and Windows-based environments in January 1998, and will be expanding its remote capabilities to other operating systems and technologies throughout the remainder of 1999. RDR services are available from Ontrack labs around the world.
“Our goal is to provide data recovery solutions for the entire spectrum of computer system users - from simple do-it-yourself recoveries to complex recoveries for network administrators responsible for terabytes of mission-critical data,” said Rogers. Rogers added that “the goal will be reached through product diversification, expanded distribution channels and delivery of remote recovery capabilities on network servers.”
To obtain RDR service, users can contact Ontrack engineers 24 hours a day, seven days a week at 1-800-872-2599. Once a call has been made, Ontrack engineers work with users to determine if it is a remote or in-lab data recovery situation. Users must also have a modem, no obvious hardware problems with their computer, and access to the Internet via an alternative computer to download the RDR communications software.
Diagnostic fees for standard RDR services are $100 for NT workstations and $200 for NT server customers. Actual data recovery costs will vary depending on the individual situation.
Ontrack, the world leader in data recovery, specializes in services and software that help computer users access and recover their valuable data. Using hundreds of proprietary tools and techniques, Ontrack is able to recover lost or corrupted data from all operating systems and types of storage devices. Ontrack can be reached through its World Wide Web site at or by calling 800-872-2599 (612-937-5161). In addition to its Minneapolis headquarters, Ontrack operates data recovery centers in Los Angeles, San Jose, Washington, D.C., New York, Tokyo, London, Paris and Stuttgart.

ONTRACK,REMOTE DATA RECOVERY and RDR are trademarks or registered trademarks of ONTRACK Data International, Inc. in the United States and/or other countries. All other brand or product names are trademarks or registered trademarks of their respective holders.