Monday, April 19, 1999

Ontrack expands Remote Data Recovery™ service to Novell® Netware® servers

ONTRACK Data International, Inc., (Nasdaq: ONDI), the world leader in data recovery services, today announced availability of Remote Data Recovery™ service for Novell® NetWare® servers. Expanding RDR™ services now allows companies using NetWare servers to quickly and cost-effectively recover from software-related data loss situations over a standard phone link.
“Many times when users have problems with their server, they turn to back-up tapes to retrieve lost files. Unfortunately, the amount of data restored is directly related to the last time the system was backed up and the quality control of that process,” said Lee Lewis, president of Ontrack. “With Ontrack RDR services, NetWare server users can recover the most current mission-critical data cost-effectively, timely and accurately through their modem.”
RDR is an exclusive patent-pending service that enables Ontrack engineers to recover a company's data via modem in a timely manner without the hassle of dismantling the computer. Within one hour of being notified of a data loss, Ontrack engineers can identify the problem and give users an estimated cost to retrieve the missing data. By using RDR services, data is recovered within a matter of hours, while a typical in-lab data recovery can take 2-5 days due to shipping time.
Ontrack announced the availability of RDR service for the Windows NT operating system earlier this year, expanding upon existing support for DOS and Windows based systems. Additional remote advancements supporting other operating systems and technologies are scheduled throughout the remainder of 1999. RDR services are available from Ontrack labs around the world.
“Our goal was to provide fast and effective data recovery solutions for the entire spectrum of computer system users - from simple do-it-yourself recoveries to complex operations for network administrators responsible for terabytes of mission-critical data,” said Lewis. Lewis added that “remote recovery capabilities on Novell NetWare servers builds on our goal to provide a full spectrum of service levels to the broadest line of open systems across generations of machine platforms.
To obtain RDR service, users can contact Ontrack engineers 24 hours a day, seven days a week at 1-800-872-2599. Once a call has been made, Ontrack engineers work with users to determine if it is a remote or in-lab data recovery situation. To engage a remote recovery, users must have a modem, no obvious hardware problems with their computer, and access to the Internet via an alternative computer to download the RDR communications software.
Diagnostic fees for standard RDR services are $200 for NetWare server customers. Actual data recovery costs will vary depending on the individual situation.
Ontrack, the world leader in data recovery, specializes in services and software that help computer users access and recover their valuable data. Using hundreds of proprietary tools and techniques, Ontrack is able to recover lost or corrupted data from all operating systems and types of storage devices. Ontrack can be reached through its World Wide Web site at http://www.ontrack.com or by calling 800-872-2599 (612-937-5161). In addition to its Minneapolis headquarters, Ontrack operates data recovery centers in Los Angeles, San Jose, Washington, D.C., New York, Tokyo, London, Paris and Stuttgart.
ONTRACK, REMOTE DATA RECOVERY and RDR are trademarks or registered trademarks of ONTRACK Data International, Inc. in the United States and/or other countries. All other brand or product names are trademarks or registered trademarks of their respective holders.