Monday, February 7, 2000

Ontrack introduces server recovery program for it professionals

ONTRACK Data International, Inc. (NASDAQ: ONDI), a leading provider of data availability software and service solutions, today announced the launch of the Ontrack Server Recovery Program, a members-only program for IT professionals offering special data recovery support and services tailored to their needs.
The consequences of the loss of file server data can be significant and far beyond just the reduction of user productivity. Ontrack addresses server data losses with the industry's only Remote Data Recovery Service. This service provides remote diagnosis, repair and recovery from software corruption, file system corruption, operating system corruption, viruses and user error. The remote diagnostic capabilities can further help the IT professional determine if a hardware or software problem is present.
For downtime situations in which a partial or complete restoration from tape backup is the only option, Ontrack may be able to eliminate the need for a lengthy restoration. Through Remote Data Recovery, Ontrack engineers provide immediate access to current data by repairing the file system, operating system or configuration problem. The recovery of current data eliminates the need to restore archived data. The Remote Data Recovery process typically restores access to server data faster than a full restoration from tape.
“With responsibility of such critical server data, IT professionals needed a resource dedicated to their specific data recovery needs and issues,” said Greg Olson, director of data recovery services for Ontrack. “Ontrack's Server Recovery Program is that resource, providing direct access to Ontrack Remote Data Recovery engineers, and offering fast, secure service to keep those critical systems functioning.”
In the event of a server data loss, using an exclusive, toll-free number, members of the Ontrack Server Recovery Program can receive a free and immediate consultation from an Ontrack engineer on their data recovery options. The data recovery options include performing a remote diagnosis through an Internet or modem connection. From the diagnosis, the IT professional can determine whether to proceed with a data recovery. If Ontrack performs a remote diagnosis or data recovery, program members will receive a discount on the service.
Because Remote Data Recovery is performed through a modem or Internet connection, servers are repaired quickly and discreetly. The server never leaves the site, and no outside technicians enter the facility. To eliminate any concerns about security with Remote Data Recovery, Ontrack uses three methods to keep data completely secure: a proprietary communication protocol, RSA encryption for the Internet client, and secure Ontrack facilities. And, Ontrack engineers only access the information required to repair the server. “Having performed over 8,000 successful server recoveries over the past 10 years, we know how important security is to our IT clients, and we've taken steps to ensure their critical data remains absolutely secure,” Olson added.
IT professionals operating any configuration on any server platform can become members of the Ontrack Server Recovery Program by registering on the Ontrack Web site, Membership is free, and once a user is registered, that user will receive a password allowing access to the members-only protected areas of the site. Members receive a discount on all Ontrack data recovery services, access to Ontrack's technical library, free online data loss technical support, and additional discounts and benefits.
Ontrack, a leading provider of data availability software and service solutions, helps customers protect, back up, recover and discover their valuable data. Using its hundreds of proprietary tools and techniques, Ontrack is able to recover lost or corrupted data from all operating systems and types of storage devices through its do-it-yourself, remote and in-lab capabilities. Ontrack now offers a line of award-winning software tools to help prevent critical data loss through a broad line of problem-solving, file management and productivity utilities. Ontrack can be reached through its World Wide Web site at or by calling 800-872-2599 (612-937-5161). In addition to its Minneapolis headquarters, Ontrack operates other locations in Los Angeles, Boulder, Colo., Washington D.C., New York, London, Paris and Stuttgart.
ONTRACK and Remote Data Recovery are trademarks or registered trademarks of ONTRACK Data International, Inc. in the United States and/or other countries. All other brands and product names are trademarks or registered trademarks of their respective holders.