Friday, December 11, 2009

Kroll Ontrack recognizes international project management day

Minneapolis – December 11, 2009 – Kroll Ontrack®, the industry's largest provider of paper and electronic discovery, computer forensics and electronically stored information (ESI) consulting, jury consulting, and courtroom presentation services, today announced its second annual participation in International Project Management Day, a practice recognized by organizations within the project management industry as a means of promoting the efforts and enhancing the knowledge of project management professionals across industries and geographies. Through a half-day event, which featured Dale Carnegie Training Vice President of Client Experience Mike Scott and Service Quality Institute Marketing Director Janet Novak, Kroll Ontrack project managers received expert training on strategies and best practices to ensure continued exceptional service for Kroll Ontrack's legal and IT clients.

"Our clients expect outstanding service and expert consultative project management by their Kroll Ontrack discovery project managers," explains Nancy Ellis, director of client services for Kroll Ontrack. "By partnering with strategic organizations such as Dale Carnegie Training and Service Quality Institute, Kroll Ontrack is reinforcing its commitment to high-quality project management, a key tenant of service excellence."

"Dale Carnegie Training was honored to participate in International Project Management Day with Kroll Ontrack," said Mike Scott, vice president of client experience, Dale Carnegie Training. "Together with Kroll Ontrack we are working to drive the optimal customer experience."

"It was a pleasure to work with a company who recognizes their number one asset, their employees," said Janet Novak, marketing director, Service Quality Institute. "We are thankful to work with Kroll Ontrack as they continue to build a world-class service organization whose focus is on the client experience."

The Legal Technologies division of Kroll Ontrack provides corporations, law firms and government agencies with technology and services for large scale electronic and paper-based discovery, computer forensics, trial graphics and presentations as well as electronically stored information (ESI) and jury consulting. Helping customers quickly and cost-effectively find, review, manage, produce and present relevant evidence, Kroll Ontrack is recognized as the leading electronic discovery provider by Am Law Tech (2002, 2003, 2004, 2005, 2006, 2007, 2008 & 2009).

About Kroll Ontrack Inc.

Kroll Ontrack provides technology-driven services and software to help legal, corporate and government entities as well as consumers recover, search, analyze, produce and present data efficiently and cost-effectively. In addition to its award-winning suite of software, Kroll Ontrack provides data recovery, advanced search, paper and electronic discovery, computer forensics, ESI consulting, and trial consulting and presentation services. Kroll Ontrack is a technology services division of Kroll Inc., the global risk consulting company. For more information about Kroll Ontrack and its offerings please visit www.krollontrack.com; www.ontrackdatarecovery.com; www.ontrackengenium.com.

About Dale Carnegie Training

Dale Carnegie Training is an elite provider of performance-based training solutions that achieve behavior change and drive business results. Dale Carnegie offers assessment, training (seminars, programs, and complete performance enhancement initiatives), and measurement in the following curriculum areas: Team Member Engagement, Leadership Development, Process Improvement, Sales Effectiveness, Customer Service, and Presentation Effectiveness. For more information about Dale Carnegie Training and its offerings, please visit www.minnesota.dalecarnegie.com or call 952 548 5600.

About Service Quality Institute

Service Quality Institute is the global leader in helping organizations keep customers, build market share and improve the performance of the entire work force by developing a culture of delivering superior customer service. For more information, visit www.customer.service.com, and/or call Janet Novak at 952 884 3311 or toll free 800 548 0538.