Tuesday, July 24, 2012

Kroll Ontrack automates the data recovery service experience for partners with the launch of the Ontrack Online Partner Portal

The ability to register, manage and complete jobs in one, easy-to-use interface.

MINNEAPOLIS, July 24, 2012Kroll Ontrack, the leading provider of data recovery, information management, and e-discovery products and services, today announced the release of  the Ontrack® Online Partner Portal for data recovery partners to maximize transparency and streamline the user experience during the data recovery process. Ensuring the highest level of data recovery service for partners and customers, the Ontrack Online Partner Portal empowers users to efficiently and effectively register, manage and complete projects in a secure, centralized portal utilizing a single easy-to-use interface.
Key features within the Ontrack Online Partner Portal include:

  • Efficient online registration to initiate a recovery when it is convenient for a partner, therefore expediting the data recovery process for the end customer.
  • Effective management to track your data recovery status online with a single mouse click. Users of the portal can also view, search and filter projects for complete visibility into project details, both active and completed, and validate exactly what files can be recovered prior to proceeding and paying for the data recovery.
  • Easy project completion by authorizing recovery deliverables and obtaining access to project outputs online, as they become available.
  • Expert online help via FAQs, video tutorials and training documents as well as direct access to a designated client services representative or project manager.

“The Ontrack Online Partner Portal addresses the trend toward greater self-service and demonstrates our commitment to enhancing the experience and support our partners require,” said Abhik Mitra, data recovery product manager, Kroll Ontrack. “We are thrilled to be able to offer partners an automated experience that is easy to use and ensures real-time transparency with the highest level of security.”