Data recovery with proven success

Kroll Ontrack has performed over 500,000 successful data recoveries.

Our specialists will exhaust all options to recover your data. Backed by the world’s largest R&D team, they have the knowledge and ability to create custom solutions for you.

Data recovery from all types of storage media

If data can be stored on it, we can recover data from it.

Hard Drive SSD Server RAID Virtual Cloud Mobile Tape NAS, SAN, DAS Laptop Desktop Apple

Simple 4-step process

Designed with you and your data in mind.

Your dedicated specialist will guide you every step of the way from your consultation, through the recovery process and until you can view your data again.

Consultation Evaluation Data Recovery Support

Timing is critical

We understand data can be very time-sensitive and offer different service levels to meet our customer’s needs.

Standard

5-7 business days

Priority

2-5 business days

Emergency

Hours


At each service level, our engineers analyze your media, determine the condition of the data and provide you with an online report showing all recoverable files BEFORE you need to make decisions to proceed with our service. After your data is recovered, it's returned on the media of your choice (HDD, CD, DVD, tape, USB drive).

Our services are tailored to your needs

If your storage has suffered physical damage, recovery in a Cleanroom environment is the only option. Other types of data loss scenarios have the option of fast and secure Remote Data Recovery or Onsite Recovery by our team of experts.

Speak with one of our specialist to see which option is right for you.

Cleanroom

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Remote Data Recovery

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On-site

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Know what can be recovered before paying for a full recovery

We want you to know what you are paying for before you agree to and pay for a full recovery. Each evaluation includes a Verifile™ Online Data Report which lists the recoverable files and the condition of each. This will be included with your final price quote so you can see exactly what you are paying for and make an educated decision.

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Your data is in safe hands

We respect personal and critical data. When you entrust your data to Kroll Ontrack, you can rest assured that we'll take every precaution to guard it like our own.

Kroll Ontrack is the global pioneer of data recovery, trusted by over 50,000 people and businesses in similar situations, including NASA, who trusted Kroll Ontrack to recover data from the Columbia Space Shuttle.

Track your recovery

Our customers have the ability to track their data every step of the way. Get updates 24 hours a day 7 days a week with our Ontrack® Online™ customer portal. You will receive a login once your contract has been accepted and your media is received in by us.

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Data is our passion and it shows

Our customers are passionate about their data and their recovery service. Their happiness is our greatest reward.

After my hard drive experienced physical damage, I contacted Ontrack to recover my data. The level of customer service that I received was outstanding. I was constantly kept up to date on the status of my recovery, and the entire process was quick and hassle-free.

Brigid Massaro, GE Healthcare

We just wanted to send a letter to you to thank you for recovering the pictures and videos from our damaged iPad. In June our IPad had been severely damaged when it fell off the back of the car in a drive way and was run over at least twice. We were so incredibly happy with our recovery, we had several years of family history and events recorded on the iPad that were irreplaceable. Hopefully we will not have to go through something like this again, but it is great to know that there is a company like Kroll Ontrack out there to help people get their precious memories and critical data back when the worst happens.

Thank you all so much!

Jim and Cathy Smiley

Start recovering your data!

Contact our team of experts. Kroll Ontrack accommodates everyone – from the largest government or enterprise organization to an individual who may have lost their digital photos and everyone in between.

Call us 800.872.2599 Request free online quote

Self-Assessment Tool

Answer a few simple questions about your situation and you will receive a comprehensive report detailing what to do and not to do after suffering a data loss.

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DIY software

If your storage device is working properly and without physical damage, do-it-yourself data recovery is an option. Formatted drive? Deleted files? Software failure? Try our 'best in class' software.

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