Try the new Freeval service for single drives:
Free evaluation in only 4 hours!

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Proven success

Kroll Ontrack has performed over 500,000 successful data recoveries.

Our specialists will exhaust all options to recover your data. Backed by the world’s largest R&D team, they have the knowledge and ability to create custom solutions for you.

Data recovery from all types of storage media

If data can be stored on it, we can recover data from it.

Hard Drive SSD Server RAID Virtual Cloud Mobile Tape NAS SAN, DAS Laptop Desktop Apple

Simple 4-step process

Designed with you and your data in mind.

Your dedicated specialist will guide you every step of the way from your consultation, through the recovery process and until you can view your data again.

Consultation Evaluation Data Recovery Support

Try our Freeval service

Discover what is recoverable quickly, easily and without commitment

Send us your damaged storage media and receive a free evaluation report within four hours*

Freeval service

*For single hard drives < 6TB. Hard drives 6TB and over will be within 24 hours.

Single Hard drive Recovery

Our simple process quickly provides you with the information you need to make an informed decision about your recovery.

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Timing is critical

We understand data can be very time-sensitive and offer different service levels to meet our customer’s needs.

Standard

Freeval Analysis
Approximately 4 hours

Full Process
Average of 7 business days

Priority

Freeval Analysis
Approximately 4 hours

Full Process
Average of 3 business days

Emergency

Freeval Analysis
Approximately 4 hours

Full Process
Average of 24 hours...
We work around the clock (24/7) until complete


At each service level, our engineers analyze your media, determine the condition of the data and provide you with an option to receive an online report showing all recoverable files BEFORE you need to make decisions to proceed with our service. After your data is recovered, it's returned on the media of your choice (HDD, CD, DVD, tape, USB drive).

Our data recovery services are tailored to your needs

If your storage has suffered physical damage, recovery in a Cleanroom environment is the only option. Other types of data loss scenarios have the option of fast and secure Remote Service or Onsite Recovery by our team of experts.

Speak with one of our specialist to see which option is right for you.

Cleanroom

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Remote Data Recovery

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On-site

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Know what can be recovered before paying for a full recovery

Our service allows you to know what you are paying for before you agree to and pay for a full recovery. Each evaluation includes an option to receive a Verifile™ Online Data Report which lists the recoverable files and the condition of each. If selected, this will be included with your final price quote so you can see exactly what you are paying for and make an educated decision.

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Your data is in safe hands

We respect personal and critical data. When you entrust your data to Kroll Ontrack, you can rest assured that we'll take every precaution to guard it like our own.

Kroll Ontrack is the global pioneer of data recovery, trusted by over 50,000 people and businesses in similar situations, including NASA, who trusted Kroll Ontrack to recover data from the Columbia Space Shuttle.

Track your recovery

Our customers have the ability to track their data every step of the way. Get updates 24 hours a day 7 days a week with our Ontrack® Online™ customer portal. You will receive a login once your contract has been accepted and your media is received in by us.

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Data is our passion and it shows

Our customers are passionate about their data and their recovery service. Their happiness is our greatest reward.

After my hard drive experienced physical damage, I contacted Ontrack to recover my data. The level of customer service that I received was outstanding. I was constantly kept up to date on the status of my recovery, and the entire process was quick and hassle-free.

Brigid Massaro, GE Healthcare

We just wanted to send a letter to you to thank you for recovering the pictures and videos from our damaged iPad. In June our IPad had been severely damaged when it fell off the back of the car in a drive way and was run over at least twice. We were so incredibly happy with our recovery, we had several years of family history and events recorded on the iPad that were irreplaceable. Hopefully we will not have to go through something like this again, but it is great to know that there is a company like Kroll Ontrack out there to help people get their precious memories and critical data back when the worst happens.

Thank you all so much!

Jim and Cathy Smiley

Start recovering your data!

Contact our team of experts. Kroll Ontrack accommodates everyone – from the largest government or enterprise organization to an individual who may have lost their digital photos and everyone in between.

Call us 833.827.3219 Request free online quote

Self-Assessment Tool

Answer a few simple questions about your situation and you will receive a comprehensive report detailing what to do and not to do after suffering a data loss.

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DIY software

If your storage device is working properly and without physical damage, do-it-yourself data recovery is an option. Formatted drive? Deleted files? Software failure? Try our 'best in class' software.

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Frequently Asked Question

How much will it cost?

Does the size of the drive or amount of data on the drive determine the cost of recovering the data?
The cost of recovering data is not determined by the amount of data, but by what is involved in recovering the data. Often times a drive needs to be physically fixed or parts replaced in order to be able to make the drive functional again or to prevent any further physical damage that could make the drive unrecoverable.

We're passionate about data

Data Recovery from a Modern Smartphone is a Challenging Task

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The 3-2-1 Backup Rule

Data loss is a topic that is getting more and more explosive. Attacks from outside and inside the company, water or fire, bad sectors on the storage medium – there are numerous ways to lose important data. And: The human being is responsible for 25 % of all data losses – the cleaning lady, who uses the power socket to which the backup drive is also connected for her vacuum …Read More

As public cloud storage grows, watch out for data loss

Cloud storage is a model of data storage where digital data is stored in logical pools.  The physical storage runs across multiple servers and the physical environment is usually owned and managed by a hosting company. So, what exactly is public cloud storage?  It is a standard cloud computing model in which a service provider provides resources, such as virtual machines (VMs) available to the general public over the internet.  …Read More

The Data Left Behind on Old Devices

At some point, you will outgrow your PC or laptop. The big question is what should you do with the old device? Sell, give away, dispose or recycle? Used graphics cards are currently traded with high prices, and with hard drives, you can still make money. In order to reduce your risk of loss of personal data, hard drives should be deleted before being sold, but do sellers always do …Read More