What to do next

If you have experienced a data loss due to fire damage, here are steps you can take right now to increase your chances of a successful data recovery:

  1. Beware of any hazards and take necessary precautions. Only retrieve your device if it is safe to do so
  2. Turn off your device immediately – further operation may damage data beyond repair
  3. Do not shake, disassemble or attempt to clean any device that has been damaged
  4. Do not dry out water-damaged devices that are wet from sprinklers or fire hoses. Carefully wrap the device in a damp cloth and insert into an airtight plastic/anti-static bag
  5. Do not try to remove your hard drive from your laptop or PC enclosure – ship the entire unit for recovery
  6. Contact Ontrack on 800.872.2599 to get your free data recovery service

Any device, any situation

Over the last 30 years, Ontrack engineers have seen almost every device and data loss situation.

We have successfully recovered data from the most extreme data loss scenarios and natural disasters, including fires, floods and most recently from the hurricanes that affected TX and FL.

We understand how frustrating and damaging natural disasters can be, that’s why we’re offering free data recovery services to those who have been affected by the fires in Southern California.

You can trust us to get your lost data back. Get in touch with our team today to book your free data recovery service.

Call us 800.872.2599

24/7/365 support

Our world-leading team of experts are ready to help you.

Get a free evaluation and recovery

Know what is recoverable in around 4 hours. We’re offering our services for free to those affected by the fires.

Unrivalled experience

We handle over 50,000 data recoveries globally each year and have experience in recovering data from even the most extreme scenarios.

Customer testimonials

Hear what our customers say about getting their precious data back


Contact our team today

Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organization to an individual who may have lost their digital photos and everyone in between.

Call us 800.872.2599 Request free online quote