Each hard drive recovery is unique

Whether it is the nature, severity or circumstance of the data loss, we understand that no two recoveries are the same. Your dedicated data recovery specialist will work with you to determine the best course of action for your hard drive data recovery.

Mechanical failures

If your hard drive is not working or is making clicking and/or grinding noise, it is experiencing a mechanical failure. This could be due to a head crash and/or motor failure.  Mechanical failures require a cleanroom environment in order to uncase the hard drive without causing further data loss. Contact one of our Data Recovery Professionals today to discuss the best recovery options for you.

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Logical failures

If your hard drive is working, but you cannot access some, or all of your files, then it is experiencing a logical failure. This could be due to a lost partition or accidental reformatting of the drive. Try our DIY data recovery software, Ontrack® EasyRecovery™ before proceeding with data recovery service.

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Hard drives = data storage for multiple devices

Laptop, desktop, RAID or external hard drives - we recover data from them all. Our data recovery specialists can step you through the best way to send us your drive. They can advise whether it needs to be removed from your desktop or if you need to send your entire laptop to us for data recovery.

OEM partnerships = increased hard drive data recovery success

We partner with every major manufacturer of hard drives to improve our data recovery service. OEMs trust Kroll Ontrack to perform hard drive data recovery on their products and they provide our engineers with in-depth knowledge on their drives so they can in-turn create successful data recovery solutions that are not offered by any other company.

Is your hard drive encrypted?

We can recover it. Our Global R&D team of engineers developed tools specifically designed to increase the speed and success of data recoveries from encrypted drives .

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Tips for increasing data recovery success


Power off

Turn off the power to your computer or storage device to prevent further damage.

Water damage

DO NOT DRY IT OUT. Corrosion to the media begins with drying and increases loss of data. Place the hard drive in an air tight zip lock bag and send it as soon as possible to a Kroll Ontrack office for hard drive data recovery services.

Strange noises

Turn off the power. If your hard drive is making strange clicking or grinding noises, this is a sign that your drive might have experienced a head crash and is not reading the data correctly. A head crash can result in permanent, unrecoverable damage to your files if the drive continues to run.

Missing, reformatted or deleted files

Whether it was an accidental delete or if your files have gone missing, our DIY data recovery software might be your answer. Download a free trial of the software for a list of recoverable files. If the files you are searching for are recoverable, simply purchase the full license to download the data.

Start recovering your data!

Contact our team of experts. Kroll Ontrack accommodates everyone – from the largest government or enterprise organization to an individual who may have lost their digital photos and everyone in between.

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DIY data recovery

If your storage device is working properly and without signs of physical damage, do-it-yourself data recovery is an option. Formatted drive? Deleted files? Software failure? Try our 'best in class' data recovery software.

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