Emergency help for NAS devices

Call our toll-free number at 800.872.2599 to find the fastest solution for your NAS recovery. We recover data for companies and individuals. No NAS recovery is too big or too small.

When you call we:

  • Diagnose the cause of data loss and identify possible fault points
  • Verify if Remote Data Recovery is possible
  • Explain the data recovery process and the specifics for your individual case
Call us 800.872.2599 Data recovery request

How does data loss on NAS systems / RAID arrays occur?

Each data loss has its own story, but there are common scenarios that require data recovery from network storage.

  • Human errors: Unfortunately, human error is a common cause when data is lost from a NAS. Data loss often happens accidentally due to reformatting, reinstallation, deleting or overwriting a volume.
  • Power failure: NAS systems can become corrupt due to power failure, voltage fluctuations or overvoltage. RAID arrays (the storage inside the NAS) that have been in use for some time are particularly vulnerable, as voltage fluctuations can cause individual disks to be out of sync resulting in a degraded or failed RAID array.
  • Overheating:  Faulty cooling in the server room or an improper location in an office or at home can result in overheating and drive failures.
  • Defective NAS controllers: Defective controllers can cause errors during reformats or rebuilds. Errors in the firmware or operating system caused by reconfiguring the memory can cause data loss.
  • Mechanical errors: RAID systems are designed to compensate for the failure of one or more drives. As soon as a drive fails in a NAS/RAID, the remaining hard drives must compensate for the failure. Multiple drive failures can handicap the NAS/RAID to the point of complete failure.
  • Natural disasters: Fire damage, water damage, pollution and other contamination can destroy a NAS in seconds. Rebuilding a contaminated system requires special knowledge and the ability to thoroughly clean individual drives and other components of the NAS. Only then can the data be restored by a logical rebuild. Kroll Ontrack has the technical proficiency to thoroughly clean and successfully restore heavily soiled media.

Emergency Tips - What to do if you experience a NAS drive failure

  • If you hear unusual noises, you should shut down the system immediately.
  • Validate your backup before replacing or updating hardware or software.
  • Do not use RAID recovery software if there is a possibility of a hardware failure.
  • Do not defrag possibly damaged drives.
  • Do not rebuild and/or reinstall the original system. Do not restore a backup to the same volume/drives.
Call us 800.872.2599 Data recovery request

Data Recovery from all NAS storage systems

Our experts have over 25 years of experience in the data recovery of NAS servers.

With specially developed data collection tools and techniques, our experts can quickly restore your lost data on any system. This applies to all types of NAS servers and RAID levels, all RAID controllers, all drives regardless of whether HDD or SSD and no matter what manufacturer. Kroll Ontrack works directly with most manufacturers to achieve the best recovery results possible. Some of these manufacturers include:

ACERApple®Buffalo™Cisco®Dell™
D-Link®Drobo™EMC®Cisco™Freecom
FujitsuHewlett PackardHitachiIomegaLite-On®
LevelOne®LaCie®LGNetAppNetgear®
Rackmount Storage SystemsPromise TechnologyQNAP®Seagate®Synology®
Thecus®    

If you do not see the manufacturer you are looking for listed here, please contact us at 800.872.2599 for a complete list.

Emergency Service Available!

We understand data can be very time-sensitive and offer different service levels to meet our customer’s needs.

Emergency

24-48 hours

Highest priority for time-critical data loss cases. Our experts work around the clock to restore your data.

Priority

2-5 business days

Fast service for business-critical data. The recovery will start immediately and our experts will work from 8am to 5pm, Monday-Saturday until it is completed.

Standard

5-7 business days

Professional recovery of your NAS device at our normal business hours (8am to 5pm, Monday-Friday).

Time is an important factor

When it comes to business critical data, a NAS failure can cause huge financial damage. Our experts always check the possibility of an Ontrack Remote Data Recovery, our fastest method of recovery. With this proprietary technology, the data is restored directly onto your server via a secure internet connection. With RDR, there is no need to dismantle the NAS server and no shipping necessary. All you need is an internet connection.

Over 50,000 customers and companies rely on us each year, worldwide

EKomi, the independent evaluation platform, regularly collects the feedback from our customers.

Start recovering your data!

Contact our team of experts. Kroll Ontrack accommodates everyone – from the largest government or enterprise organization to an individual who may have lost their digital photos and everyone in between.

Call us 800.872.2599 Data recovery request