What to do next
If you have experienced a data loss, there are steps you can take right now to increase your chances at data recovery.
- Turn off computer immediately – further operation may damage data beyond repair
- Do not attempt to operate any visibly damaged devices
- Do not shake, disassemble or attempt to clean any hard drive or server that has been damaged
- Do not dry out water-damaged drives or equipment
- If computer is fire damaged, do not try to remove the hard drive – ship entire computer for recovery
- Restore backups to a different volume - do not restore to the volume that experienced the data loss
- If there is a RAID problem, test the backup by restoring it to a different location or image each drive from the RAID before attempting a rebuild
Hear what our customers say about getting their precious data back
I highly recommend Ontrack for data recovery services
My data was stored in two external hard drives, but not in the cloud. Both drives were underwater for 2-3 days as a result of Hurricane Harvey flooding. I shipped both drives to Ontrack after discussion with Chris, the Data Services Representative. Within about 3-4 days both drives were 100% recovered, copied to new external hard drives, and shipped back to me. The service was extremely professional and very well done, all at no charge due to Ontrack wanting to help flood victims. I offered to pay for services and shipping, but Ontrack would not let me do that.
I highly recommend Ontrack for data recovery services. The people and the service were outstanding. I later discovered that one of my partners has also used Ontrack in Washington, D.C. with the same wonderful results.David F., Houston, TX
They treat you with care and respect
Wow! I am overwhelmed. First, negatively by Hurricane Harvey foods and then positively by Ontrack. We thought we might get some high water so took our computers out, but I thought my external hard drive would be all right on my desk. When we returned by boat days later, we found four feet of water and a desk that had dissolved into a heap on the floor. I am a travel writer and I thought that years of photographs were lost.
Then I get an email from a friend in Minneapolis telling me that I should contact Ontrack because they offered to restore data lost to flood victims. Mary answered my call and told me that I should ship the external drive, still wet, directly to her. I head over to UPS where they tell me that Ontrack also covered the shipping cost. Thank you, Mary.
Later Mary contacts me to give me the return shipping number. I’m better with a camera than I am with a computer and they had made my data very secure. So secure that I couldn’t get to it. Dave came to the rescue and spent ages on the phone with me removing the security that is probably very important to other clients. Thank you, Dave.
Now I have my pictures back. Thank you, Ontrack. Out of all this mud and misery you provided a mighty bright light.
Should I ever have the misfortune to lose data again I will contact KrollOntrak immediately. I highly recommend the organization for their considerate response and quality work. Whether a large company with hundreds of units or an individual with one solitary external drive, they treat you with care and respect. Thank you for restoring all my data.Harriet H., Houston, TX
Thank you for everything that you did for me! I am truly THANKFUL!
A few weeks ago, my life was as normal as it gets owning a Family Entertainment Park in Lumberton, Texas called Adventure Kingdom. Then came Hurricane Harvey, dumping some 52" of rain on our property and the lakes north of us having to opening their dams to let out water so that they would not break. Total devastation! No more normal life! We had 10 feet of water in the front of our 7 acres park and 16 feet in the rear. Everything that I had worked for in 33 years gone over night.
We are in the process of selling our property, equipment and home and then moving to help a friend open a storage facility in Livingston, TX. When I saw some drone footage of our property, I knew it was over. I told myself, “I am not going to cry! I will just get tougher and see where God leads us.” No tears lasted one week. My first tears came after my aunt in Louisiana sent us a check for $200. The reason for the tears was because she is a poor lady with very little to give.
One of my biggest losses was my computer with 33 years of data. Believe it or not, my very first PC was purchased in 1985 with a whopping 10MB drive (the biggest at the time), then an AT with 20MB and so on. I had an external Western Digital backup hard drive, but after checking it, the stupid machine had not backed up since 2014. I was devastated again! I went to my local computer shop and they said it would cost me $400 for one file. Yep, $400 for ONE file and up to $2000 for what they could recover. Walking out of the store, I was like I can't win for losing!
Then, a friend told me that she had read on Facebook about a company helping flood victims, but she couldn't remember the company's name. So I Googled it and came across your name on a blog. I called Ontrack and got ahold of a rep named Mary. I told her my story and she said, "Well, just send us the hard drive and we will do our best and try to recover as much as possible.” Then I asked her, "How much?" And sweet, precious Mary said the magic words, "FREE!” I busted out crying and could not talk anymore. It took me a long time before I could gain my composure. I know Mary remembers this moment.
Then, I asked how do I get the data back? Do I get online and download it? And, she said, "No, we will mail it back to you on an external hard drive.” Well, crud, I begin crying all over again. And then, she said, "Also, we are going to email you a UPS call tag and you can ship it to us for FREE." There I went again, crying all over my nice shirt! Today, Mary called me back and said that y'all (Texas term for “you all”) were able to recover most of the data and were shipping me the external drive. And, you guessed it...I started crying again. When I gathered myself together, I told her that most Texans don't cry like I do, but what Ontrack did for me is help me climb out of the deep hole that I am in, dust myself off, and get back to climbing mountains.Marlon Q., Beaumont, TX
Disaster Recovery: Bringing Servers Back from the Dead!
In this Spiceworks roundtable, experts in disaster recovery answer questions from IT personnel disaster recovery and preparation.
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