Service levels

Our turnaround times are dependent on the complexity of the data loss. This timing begins upon receipt of your media and includes the Evaluation, Recovery and Return of your data.



3-7 business days


2-3 business days


24 hours


24 hours

Service methods



Cleanroom services are needed for complex and extreme situations when the hardware is not functioning properly or is damaged (e.g., unusual noises, grinding, blank screen, etc.). Our cleanroom environments reduce the chance of further data loss when media is uncased.

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Remote Data Recovery

Remote data recovery is fast, convenient and cost effective for data loss situations when the hardware is still functioning properly.

  • Data recovery is performed remotely through a secure internet connection
  • Equipment stays where it is – no shipping required
  • Kroll Ontrack is the ONLY provider of this technically advanced, proprietary remote service


Onsite services are recommended for the most complex data loss situations or when the media is not allowed to leave the premises for security reasons. Data recovery is performed at your location typically within 24 hours upon arrival of the Ontrack Data Recovery engineers.


We offer custom-designed recovery solutions for proprietary systems and/or highly complex enterprise-level systems. Our R&D team will work with your IT staff to create a solution to retrieve your data.

Start recovering your data!

Contact our team of experts. Kroll Ontrack accommodates everyone – from the largest government or enterprise organization to an individual who may have lost their digital photos and everyone in between.

Call us 800.872.2599 Request free online quote

DIY data recovery

If your storage device is working properly and without signs of physical damage, do-it-yourself data recovery is an option. Formatted drive? Deleted files? Software failure? Try our 'best in class' data recovery software.

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